Refund & Cancellation Policy

Subscriptions

Subscription fees are billed in advance for each monthly or yearly period. We do not offer refunds for a billing period that has already started, and we do not pro-rate partial periods. Instead of a refund, you cancel — that stops all future renewals while you keep full access until the end of the period you already paid for.

AI Credits

Purchased Flowipy Studio credit packs are a digital product that is delivered immediately and can be consumed the moment it lands in your account. Credit purchases are therefore final and non-refundable, and unused credits are not exchanged for cash. If a generation fails for technical reasons, the credits for that generation are returned to your balance automatically — you do not need to contact us.

Free Trial — Try Before You Buy

Because purchases are final, we give you a proper way to evaluate first: a 14-day free trial with access to Booking, Digital Signing and 10 Flowipy Studio AI credits. No credit card is required, so nothing is charged until you actively choose a plan. Flowipy SEO is a separate add-on that requires a paid plan. We recommend testing everything you need during the trial.

Cancellation

You can cancel any module at any time from the Billing section in your dashboard. Cancelling stops future renewals; your account stays active with full access until the end of your current billing period, after which it reverts to a limited state. Cancelling does not refund the current period.

How to Request a Refund

Our order process and refunds are processed through Stripe, our payment processor. To request a refund, contact us at info@flowipy.com with the email address you used at checkout and a description of the problem. We review every request individually. Where a refund is approved — for example under the statutory rights or service issues described below — it is returned to the original payment method, normally within 5–10 business days. You can manage or cancel your subscription at any time from the Billing section in your dashboard.

Statutory Rights

Nothing in this policy limits your statutory rights as a consumer, including the EU/EEA 14-day right of withdrawal where it applies. Please note that for digital content and services, that right can end once delivery has begun with your express consent and acknowledgement — which is the case when you start using a paid plan or spend purchased credits. If you believe you have a statutory right to a refund, contact us and we will honour it.

Service Issues

If you experience a significant technical issue that prevents you from using the service and we are unable to resolve it within a reasonable time, contact us — we will arrange a fair refund or credit for the affected period. We would rather fix the problem than keep money for something that did not work.